Article 1 General Provisions
At the “Center for dispute resolution” association, we are committed to ensuring the confidentiality and protection of your personal data in our capacity as a Data Controller of the personal data you provide to us.
This Policy explains when and why we collect personal information (the terms “personal information” and “personal data” are used interchangeably in this Policy) about people who visit our website and use our Services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
We may change this Policy from time to time, so please make sure you are familiar with the current Privacy Policy. By using our website and the services provided through it, you agree to be bound by this policy.
Any questions related to this Policy can be sent to office@bgmediation.com .
Article 2 About Us
We are the “Center for dispute resolution” association, and we carry out initiatives and events to promote mediation, provide mediation services, and implement projects in this area. Our registered address is Sofia, Major Yuri Gagarin Street 8. When we use “we” and “us” and verbs in these forms in the text below, we mean the “Center for dispute resolution” association.
Article 3 How We Collect Personal Information From You
We receive information about you when you use our website www.bgmediation.com, when you participate in initiatives or events organized by us to promote mediation, including activities under projects we carry out, request and use mediation or other services, or contact us with inquiries.
Article 4 What Type of Personal Information We Collect
We collect only basic personal data about you, which does not include special categories of information. The personal information we collect may include your name, address, e-mail address, phone number, other data required by the Accounting Act and other laws, as well as information about which pages were visited and when.
Article 5 Why We Need Your Data
We need to know your personal data in order to provide you with the services or to ensure your participation in the events offered through this website or by the association “Center for dispute resolution”, including in project activities, as well as information that you have requested or to which you have expressly consented. We will not collect personal data that we do not need for the above purposes.
Article 6 How Your Information is Used
We may use your information to:
- Provide you with the services you have requested, including those related to your participation in events and initiatives, project activities and mediation procedures;
- Fulfill our obligations arising from the contractual relationship between us, in accordance with the General Terms and Conditions or with projects we implement;
- Provide new information directly related to services you have requested;
- Respond to your inquiries and provide you with information you have requested, including assistance in resolving issues arising from your inquiries;
- Show you ads related to your interest in our field of activity on social networks, including Facebook and LinkedIn;
- Ensure that our customers are real and prevent fraud;
- Seek your opinions or comments on the services and products/training we provide;
- Conduct statistical and other analyses to improve our services;
- Ensure that your interests are protected in connection with the use of our website or services;
- Inform you of changes to the General Terms and Conditions, the Privacy Policy or our services.
Article 7 How Long We Keep Your Information
We keep your personal data only to the extent and for as long as it is necessary for the respective activity for which it was provided, or as long as it is provided for in a contract between us, in compliance with the requirements and deadlines for this, provided for in the Accounting Law, the Tax Code and other applicable regulatory acts in the Republic of Bulgaria.
After achieving the purposes of processing your personal data, we will destroy it.
Article 8 Who Has Access to Your Information
We will not sell, rent, or share your information with third parties for marketing purposes.
We may disclose your information to third parties, service providers, subcontractors, and other related organizations solely for the purpose of performing tasks and providing services to you on our behalf.
Regardless of this, when we use third-party service providers, we only disclose the personal information that is necessary to provide the service, and we have a contract with the respective third party that requires them to protect your information and not to use it for their own direct marketing purposes.
We will not provide your information to third parties for their marketing purposes unless you have requested this, or as required by law, court order, or to prevent fraud or other crime.
We work with various third-party service providers to provide you with high-quality and reliable services. When you research or use any of these services, the respective third-party service provider will use your data to provide you with information and fulfill their obligations arising in this regard. In some cases, they will act as a data controller of your information, and therefore we recommend that you familiarize yourself with their Privacy Policy. These third-party service providers will share your information with us, and we will use it in accordance with this Privacy Policy.
Disclosure of your data to state authorities may only be carried out in the cases provided for by law and in a volume that does not exceed the purposes for which it was requested.
The Personal Data Protection Commission exercises legal control over the processing of personal data, and we provide full access to the personal data registers we maintain under the legal conditions for this.
Article 9 Where We Process Your Data
All personal data we process is handled in Bulgaria, but for hosting and maintenance purposes, this information may also be located on servers and sites of data processors with whom we have contracts, including outside Bulgaria, within the EU and the USA. Third parties do not have access to your personal data unless required by law.
Article 10 When We Will Contact You and How to “Unsubscribe”
You have a choice about whether you receive information from us or not.
We may contact you freely when and to the extent necessary to fulfill the Services you have requested, including your participation in events and initiatives, project activities, and mediation procedures, to fulfill obligations under a contract between us, to provide new information directly related to the services you have requested, in response to your inquiry, to protect your interests in connection with the use of our website or services, or based on a legal requirement.
We will not contact you for marketing purposes by e-mail, phone, text message, or post unless you have given us your prior explicit consent, or the communication is directly related to you and complies with the requirements of the General Data Protection Regulation (Regulation (EU) 2016/679).
Article 11 How You Can Access, Request Correction, or Deletion of Your Personal Data
You have the right to request from us at any time:
- Access to your personal data collected during the provision and use of services, including:
- Confirmation of whether we process your personal data, the categories of data, the purposes of the processing, and the recipients to whom the data is disclosed.
- A statement with a copy of your personal data being processed and their source.
- Correction of information you have provided to us if it has become inaccurate or outdated, e.g., your email address or any other information.
- Deletion or blocking of your personal data if their processing does not comply with the requirements of the Personal Data Protection Act or the General Data Protection Regulation (Regulation (EU) 2016/679).
- Notification of such correction, deletion, or blocking to third parties to whom your personal data has been disclosed, unless this is impossible or involves disproportionate effort.
The desired action regarding access, correction, deletion, or blocking of personal data will be carried out only concerning your personal data. This service is free of charge. To request access, correction, deletion, or blocking of your personal data that we process, you need to send us a written request containing:
- Name, address, and other data to identify the respective individual.
- Description of the request.
- Preferred form for providing the information under Article 28, Paragraph 1.
- Signature, date of submission of the request, and address for correspondence.
- Notarized power of attorney, when submitted by an authorized person.
The request can also be signed with an electronic signature.
The request should be sent to email: office@bgmediation.com.
We will fulfill your request for access, correction, deletion, or blocking within 14 days, complying with legal requirements and exceptions in this regard.
You will be notified of the decision to perform the requested action or refusal to do so in accordance with the legal requirements. The notification will be sent to you by registered mail with acknowledgment of receipt or can be received in person against a signature.
Article 12 How to Object or File a Complaint Against the Processing of Personal Data
In cases provided by law, you have the right to:
- Object to the processing of your personal data by us if there is a legal basis for it; when the objection is justified, the personal data of the respective individual cannot be further processed.
- Object to the processing of your personal data for direct marketing purposes.
- Be informed before your personal data are disclosed for the first time to third parties or used on your behalf for the purposes referred to in the previous point of this article, and to be given the opportunity to object to such disclosure or use.
If you wish to make an objection or complaint about the way your data is processed, you can contact us at office@bgmediation.com. If you are not satisfied with our response or do not believe that we are processing your data in a lawful manner, you can contact the competent authority for personal data protection – the Commission for Personal Data Protection.
Commission for Personal Data Protection
Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
Tel: +359 2 915 35 18, +359 2 915 35 15, +359 2 915 35 19, Fax: +359 2 915 35 25
Email: kzld@cpdp.bg
Website: www.cpdp.bg
Article 13 Available Security Measures to Protect Your Information from Loss, Misuse, or Alteration
When you provide us with personal information, we take steps to ensure it is processed securely. When you are on a secure page, a lock icon will appear at the bottom of your web browser.
Non-sensitive information (such as your email address, etc.) is typically transmitted over the Internet, and therefore cannot be guaranteed 100% secure. While we strive to protect your information, we cannot guarantee the security of information you transmit to us, and you do so at your own risk. Once we receive your information, we make every effort to ensure its security on our systems.
Article 14 Profiling
We will not use your personal information for profiling.
Article 15 Use of Cookies
Like many other websites, the Center for Dispute Resolution website uses cookies. Cookies are small packets of information sent by an organization to your computer to recognize you during your visit. They collect statistical data about your browsing actions. This allows us to track patterns of user traffic and to develop statistical analyses of service usage, such as time spent on the website and most frequently visited pages. Cookies do not identify you personally, and aggregated statistical data does not include personal information. Cookies help us improve the website and provide a better personalized service.
By agreeing to use this site and its services, you consent to the use of cookies, including Google Analytics cookies.
If you prefer not to receive cookies while browsing the website or through HTML-formatted emails, you could adjust your browser settings to warn you before accepting a cookie or to reject cookies when your browser alerts you to their presence. You can usually find these settings in the “Options” or “Preferences” menu of your browser. To understand these settings and for more detailed information, you can use the “Help” button from your browser’s menus.
Article 16: Links to Other Websites
Our website may contain links to other websites operated by other organizations. This privacy policy applies only to our website, so we encourage you to read the privacy statements of other websites you visit. We are not responsible for the security policy of other websites, even if you reach them through links from our site.
Furthermore, if you have reached our website through a third-party site, we are not responsible for their privacy policy and practices. We recommend that you check their privacy policy.
Article 17: Transfer of Personal Information Outside Europe
As part of the services we provide, the information you provide to us may be transferred to countries outside the European Union (EU). These countries may not have similar data protection laws to Bulgaria. By providing your personal information, you agree to such transfer, storage, or processing. If we transfer your information outside the EU, we take appropriate security measures to ensure the protection of your personal information in accordance with this Privacy Policy.
If you use our services outside the EU, your information may be transferred outside the EU to provide these services.
Article 18: Review of this Policy
We regularly review this Policy to ensure the quality and legal compliance of protecting your personal data. This Policy was last updated on May 21, 2018, and is in compliance with the General Data Protection Regulation (Regulation (EU) 2016/679).
